Is there a free delivery?
You can now enjoy a free delivery on purchases of HK$450 or more.
Do you have a delivery service at MTR stations?
Depending on your order amount and the MTR location, we will look to discuss with you on the best possibility.
How much is the delivery fee if the order is less than HK$450?
The shipping fee will vary as per the product weight. Usually for a total order of 1000 gram of weight, the delivery fee is only HK$45.00 to most locations in Hong Kong. For every added KG then on it is HK$10.00 additional. However, please check with us on your location if you are in a remote area or at any outlying Islands.
Do you have a cash on delivery payment option?
We can arrange a cash on delivery service for orders over $1000 only.
When will my order arrive?
The order will be delivered usually within 2-3 working days. Kindly note that weekdays Saturday and Sunday are not counted as working days.
Can I cancel my order once it is placed?
As soon as you place your order, we immediately process it from our inventory. However, order cancellations will surely be looked into and arranged. Please whatsapp us immediately if you feel you may have purchased the wrong item: +852 56666625. Contact person: Mr. Mazharul Islam
Do you have a return policy?
Please refer to the Terms & Condition page for our return policy and for other concerns.
Where can I contact you in case of concerns with the products?
You can reach us via the below communication channels:
1. Live Chat
2. Email us at firstname.lastname@example.org
3. Whatsapp us at +852 5666 6625
4. You may also leave us a message on our Facebook page with your phone number in order to track your purchases.
Do I need to store the dates in the refrigerator?
YES! It is a must. Dates are an organic fruit which does go bad just like any other organic fruits if not kept under its optimum temperature which is below 10 degree Celsius.
Can we visit your location to collect our order in person?
You are definitely welcome to visit us at our store in Kwai Hing, its a 5 minutes walk from the Kwai Hing train station.